Refund policy
Short version: if we billed you for something you didn't actually get, we refund. If you used the service and changed your mind later, we'll usually cancel future renewals instead. Either way, we'd rather you reach out than stew on it — email support@wyretechnology.com and we'll sort it.
When we refund
- You were billed for something we didn't deliver. For example, an upgrade that didn't actually apply your new tier's features. Refunded in full or prorated against the unused time, whichever fits.
- You cancelled and were billed for the period after. If a cancellation didn't register on our side and you were charged for the next cycle, we refund the prorated unused portion.
- You changed your mind within 7 days of subscribing. Full refund of the most recent charge, no questions.
When we don't refund
- You used the service for months and want a refund for past billing periods. We'll cancel future renewals immediately so you aren't billed again, but we don't refund usage that already happened.
- Credit blocks that have been partially consumed. Unused credit blocks themselves don't expire — they roll forward — so you keep what you've already bought.
Edge cases exist and we use judgement. If your situation isn't covered above, just ask.
How refunds get to you
Refunds go back to the original card via Stripe. Once we issue the refund, expect it on your statement in 5–10 business days depending on your bank — some are faster, a few are slower. We'll send you a confirmation email the moment it's issued.
How to request one
Email support@wyretechnology.com with:
- The account email and org name.
- The invoice or charge in question (the Stripe receipt link or the date and amount).
- A sentence on what went wrong.
Most refunds are handled the same day. If the situation needs investigation — for example, a suspected double-charge — see the "I think I was double-charged" page for what to send so we can move faster.